"Personal Information" is any information, including information or an opinion forming part of a database, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion. Personal information includes, but is not limited to, your name, phone, email address, postal or other physical address, CCTV image, and occupation.
We are bound by the Information Privacy Act 2009 (Qld), which governs the way we handle personal information.
We will generally tell you before we collect any Personal Information from you and inform you of the purpose of the collection. We primarily collect personal information:
We may collect Personal Information about you from other sources. For example, when we collect Personal Information about you from third party service providers, such as our third-party parking system, multiScanhub.
We collect the following types of Personal Information.
If you use any of our websites, we may utilise “cookies” which enable us to monitor traffic patterns, trends and to serve you more efficiently if you revisit our website.
If you engage with us on any of our social media platforms, we may collect your Personal Information including things such as “likes”, comments posted, any of your oppositions or feedback, photos posted or uploaded and other information pertaining to your social media activities which concern or relate to us.
If you are engaged by us, we will also be required to collect your contact information, CV, resume or application related information, taxation, superannuation and payroll information (including your eligibility to work), medical or health information, performance related information, information collected from your referees.
We do not collect any sensitive information from you, except where you are an employee or contractor of SBC. Sensitive information is a sub-set of personal information that includes information such as racial or ethnic origin, political opinion, religious beliefs or details of a person’s criminal records.
At or around the time of collecting that information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
Some of the Purposes of collection and uses of personal information:
We will only use your Personal Information in the way we specified when it was collected, or for a purpose directly related to fulfilling the primary purpose for which we collected your Personal Information. We will not subsequently change the way we use your Personal Information without your consent or unless we are required or authorised to do so by law. If we do not collect this Personal Information from you, we may not be able to provide you with our services, or answer your enquiry.
Your Personal Information will only be disclosed to:
Except as provided herein, we do not provide your Personal Information to any external parties without your permission, except as required or authorised by law or it is reasonably necessary for an action of a law enforcement agency. We have rights pursuant to sections 83 and 84 of the South Bank Corporation Act 1989 to direct any person to leave a site, prevent that person’s re-entry to the site and notify the police of any such exclusion or damage to property.
We do not sell or rent your Personal Information to third parties for any purpose.
We will take all reasonable steps to ensure that the parties that receive your Personal Information will not use or disclose the information for a purpose other than the purpose for which the information was disclosed by us.
We store your Personal Information on servers located in Australia. As we use service providers and platforms which may be accessed from various countries via an internet connection, it is not always practical to know where your Personal Information may be held and disclosures may occur to other countries.
You give your express informed consent for us and our third party service providers to use your Personal Information for the purpose of Marketing / newsletters / promotional activities; Events; Surveys or Social media to provide you with our marketing communications, newsletters or information about events, products or services.
Each marketing communication includes instructions on how you may unsubscribe from that particular mailing.
You may also unsubscribe from South Bank Corporation's various newsletters by sending a letter, including your name, email address and the title of the marketing material from which you wish to unsubscribe to:
South Bank Corporation
South Bank House
PO Box 2001
South Bank 4101
South Bank Corporation is committed to protecting the Personal Information you share with us. We utilise a combination of industry-standard security technologies, procedures, and measures appropriate to the information collected to help protect your Personal Information from loss, unauthorised access, use, modification or disclosure.
While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit.
You are entitled to ask us:
You have a right to access Personal Information you have shared with us, subject to some exceptions permitted by law. If you would like to access your Personal Information, please let us know by email to firstname.lastname@example.org. For security reasons, we may require you to prove your identity.
South Bank Corporation reserves the right to charge a fee for retrieving and providing access to your Personal Information.
We will make reasonable endeavours to ensure that our records of the Personal Information you have shared with us are accurate, relevant, up to date, complete and not misleading. However, we need your help in doing this. Please notify us of any changes to, or errors in, your Personal Information.
If you are a registered user, you may make these updates yourself online via the South Bank Corporation Profile Management Tool. You may also make these updates or request deactivation of your South Bank Corporation account by sending an email to email@example.com.
If you believe that we have not complied with any of our obligations in handling your Personal Information, please lodge a complaint with us and we will consider your complaint and take steps to resolve it. If you are not satisfied with our decision, you may request a review from the Office of the Information Commissioner.