Car Parking

The Parklands underground car park has more than 800 car parking spaces and can be accessed from Little Stanley Street via Tribune and Glenelg Streets.

For general car parking enquiries, please call the Car Park team on (07) 3867 2022.

Ticketless South Bank Car Park 

South Bank Corporation has introduced a new ticketless (and cashless) parking system to provide visitors to South Bank with a more convenient and seamless parking experience.

The new system eliminates the need for car park physical tickets and access cards, allowing for a hassle-free journey and reduced queuing at entries and exits.

ABOUT THE NEW SYSTEM:

Using smart license plate recognition technology, the system logs your entry time and automatically raises the boom gate, without issuing a ticket.  On exit, you have three convenient payment options:

  1. Direct exit: Pay at the exit gate by tapping your debit credit card.
  2. Pay Station: Pay at one of the three pay stations located in the Level B1 car park. Simply enter your license plate details, pay with your debit credit card, and proceed straight to the exit.
  3. Online account: Pay online via https://multiscanhub.com/mshubportal/auth/login. Register your vehicle and debit credit card details before arriving at South Bank, for automated exit without visiting a pay station (any fees owing will be automatically debited from your nominated card when you exit the car park).

FREQUENTLY ASKED QUESTIONS (FAQs):

How does ticketless    parking work?

The smart license plate recognition technology eliminates the need for a physical car park ticket or access card, allowing for a contactless entry and exit experience.

When you enter the car park, the automatic license plate recognition camera will read your license plate and automatically raise the boom gate, without issuing a ticket.

When you are ready to exit the car park, your parking fee will be calculated using your car's license plate and the time you spent in the car park. You will have the option to pay at one of the three paying stations or pay with a debit credit card via payWave directly at the exit gate machine.

So, no more scrambling your bag, wallet or pockets to find your car park ticket or access card. No more fees for lost tickets!

How will it differ from my current parking experience?

Physical tickets will no longer be issued when you enter the South Bank Car Park. Simply enter the car park and the automatic license plate recognition camera will read your license plate and automatically raise the boom gate.

Even though we are going ticketless, our friendly and helpful Car Park team will still be available to help should you require further assistance. You can visit the team on Level 1 of the car park at the southern entrance, email access@south-bank.net.au or call (07) 3867 2022 within Car Park trading hours (Monday-Sunday, 5am-1am).

How can I pay?

All payments will be cashless. There are three easy ways to pay for parking:

  • Online account: Once the system is live, you will be able to register online here for ticketless parking in advance of visiting South Bank to avoid pay stations and get home faster after your stay at South Bank. Once registered, you will be able to simply drive out and we will automatically charge your parking fee to your nominated credit debit card.
  • Pay Station: Pay at one of the three cashless pay stations located in the Level B1 car park. Enter your license plate details, pay with your debit credit card, and proceed to the exit.
  • Direct exit: Pay at the exit gate via payWave with your debit credit card.

Remember when paying at a pay station, you will need your license plate number. After payment, the exit boom gate will automatically raise.

How do I keep track of how long I have parked?

You can check your entry time at any pay station using your car license plate.

What if I forget my license plate?

You only need your license plate if paying at a pay station, otherwise you can drive to the exit and pay with a debit credit card via payWave at the exit gate machine.
Where are the ticketless pay stations located?

The ticketless pay stations are located as follows:

  • Southern Lift foyer, Level B1, Section C
  • Main walkway, Level B1, Section I
  • Northern Lift foyer, Level B1, Section N

Will there be any changes for early-bird parking?

With the new ticketless system, the process for early-bird parking has been simplified. Instead of having to validate a ticket, the system will utilise cameras for registration and validation.

When driving down to the early-bird area, a camera will detect your entry time and license plate and register you as an early-bird parker.

Please note, you must remain in this area unless advised otherwise by our car park staff. If you park in a different area than the designated early-bird section, normal casual rates will apply.

To ensure compliance, a second camera has been installed.

You can find more information here.

Do you have a Privacy Policy?

Yes, personal details provided by you are secure and in accordance with the South Bank Corporation privacy policy, which can be found here. You can also find the Car Park access Privacy Collection Statement here.

Forgot to pay before leaving the car park?

You can pay at the exit gate with a debit credit card via payWave.
Why have you introduced ticketless parking? We have introduced ticketless parking to provide you with a more seamless, convenient and contactless parking experience at South Bank. The smart license plate recognition technology eliminates the need for a physical ticket or car park access car, allowing for a hassle-free journey and less queuing at entries and exits. The new system will help to improve the flow of traffic in the car park, reduce congestion at the entries and exits and improve overall experience for all customers.

What are the benefits of ticketless parking?

With License Plate Recognition, there is no more scrambling to find your car park ticket or access card. The system captures a picture of your license plate when you enter and exit the car park, allowing for a hassle-free journey and less queuing at entries and exits. It also eliminates the fees for lost tickets.
How do I register my vehicle? Once the system is live, you will be able to register online via https://multiscanhub.com/mshubportal/auth/login.
Why should I register my vehicle? By registering for ticketless parking via the mulitScanhub online portal, you can avoid pay stations and get home faster. Simply drive out and, if there are any parking fees due, we will automatically charge your card. Registered customers can also preload funds to their accounts, access statements and update personal details online as needed. Pre-booking a car park is also easier with online registration.
Who can I contact regarding the new system?

For any questions or assistance, you can contact our friendly and helpful Car Park team via:

QUICK LINKS: